Incidents & alerts
Understanding incidents
How incidents are detected and created.
Overview
An incident is a span of time when a monitor was down. It opens on the first failed check and closes when the monitor passes again (or when someone closes it manually).
When incidents are created
Incidents are created when:
- An HTTP monitor receives an unexpected status code
- A ping or port monitor fails to connect
- A monitor times out without response
- Infrastructure thresholds are exceeded
Incident states
- Active: The monitor is currently down
- Resolved: The monitor has recovered