Privacy policy

2. Service offerings and data handling

Hosted platform

• Hosted on secure infrastructure
• Collects: account/organization info, platform usage data, technical data (IP addresses, browser info), and support communications
• Your monitoring data (uptime metrics, server stats, incidents) is stored securely and accessible only to your team

Self-hosted edition

• Operates entirely within your own infrastructure
• Zero data leaves your infrastructure
• No telemetry, usage analytics, or automatic updates sent to Checkmate
• Checkmate has no access to your monitoring data or server metrics

3. Information collected

Website and general business

• Contact form submissions
• Marketing preferences
• Website analytics
• Technical website data

SaaS platform specific

• Registration and authentication information
• Billing and payment data (processed by third-party processors)
• Platform configuration and usage patterns
• Monitoring data (uptime, server metrics, incidents)
• Support tickets and customer service interactions

4. Data usage

Information is used to:

• Provide infrastructure monitoring services
• Process payments (SaaS only)
• Deliver customer support
• Send product updates and marketing communications
• Improve platform and develop features

5. Data security and encryption

Security measures include: encryption in transit and at rest, multi-tenant data isolation, access controls, authentication mechanisms, and regular security monitoring with incident response procedures.

6. Cookies and tracking technologies

We use the following types of cookies:

• Functional: Website operation and authentication
• Analytics: Performance analysis and usage patterns
• Marketing: Campaign effectiveness and user preference tracking

Users can manage preferences through browser settings.

7. Third-party services and subprocessors

SaaS platform integrations

• Stripe for payment processing
• Analytics services for platform improvement
• Infrastructure providers

Self-hosted deployments use no third-party services for data processing.

8. Data retention

• Monitoring data: Retained according to your plan (30 days Free, 90 days Pro, 180 days Business, 1 year Enterprise)
• Account data: Retained for 3 years from account creation or last activity
• Marketing communications: Until unsubscribe or removal request
• Contact submissions: Up to 3 years for business communication

9. Your rights and data control

You have the right to:

• Access your organization account and usage data
• Correct inaccurate information
• Request account and data deletion
• Object to marketing communications
• Request data export for migration

10. Legal basis for processing and compliance

Processing grounds:

• Contract performance: Service delivery
• Legitimate interest: Platform improvement, security, business communications
• Consent: Marketing and non-essential cookies

We comply with GDPR (European customers) and CCPA (California customers).

11. Data breach notification

In security incidents: assessment within 24 hours, customer notification within 72 hours for high-risk breaches, and authority notification as required by law.

12. Policy changes

Material changes will trigger: date updates, email notification to active customers, and website posting.

13. Contact information

Bluewave Labs
Email: hello@checkmate.so

You can also reach us through our contact page.